Refund Policy

Standard apparel is eligible for return and full refund within fourteen (14) days of confirmed delivery, provided:

• The item is unworn, unwashed, and free of any marks, odors, or damage.
• Original packaging, tags, and any included accessories are intact.
• Proof of purchase (order number or receipt) is provided.

The buyer is responsible for return shipping unless the item is defective, incorrect, or arrived damaged — in which case we cover return shipping and prioritize the refund.

Limited-edition apparel — including all pieces that carry a registered serial number and confer daily $TACK accrual — is eligible for return and full refund within seven (7) days of confirmed delivery, subject to the same unworn/original-packaging conditions above.

Refunding a limited-edition piece has three important consequences:

• The $TACK you earned as a purchase reward is reversed proportionally.
• The registered serial number is deactivated — the piece will no longer accrue daily $TACK, even if it is later re-sold or gifted.
• Any $TACK you had already applied against the order’s subtotal is re-credited to your wallet.

Event tickets follow a stricter policy because of venue capacity commitments:

• More than 48 hours before the event starts: eligible for full refund upon request.
• Within 48 hours of the event start time: non-refundable. Consider requesting a brand-facilitated resale where offered.
• If $ertified$tackers cancels the event: an automatic full refund is issued to your original payment method within 5–10 business days. You do not need to request it.

Any $TACK credited for attendance is reversed on ticket refund. Any $TACK earned on ticket purchase is also reversed proportionally.

$TACK is an internal utility credit and is not refundable for cash. $TACK adjustments made in the course of a return or ticket refund are settled automatically and are not payable as cash.

To request a refund on an eligible order:

1. Sign in and go to Dashboard → Orders.
2. Locate the order and open the “Request Refund” action.
3. Include the reason for the request and any relevant photos (for damaged items).

Alternatively, contact support@sertifiedstackers.com with your order number and reason.

Approved refunds are typically issued within five to ten (5–10) business days of approval, back to the original payment method. Bank processing times may add an additional 3–5 business days for the funds to appear.

Before initiating a chargeback with your card issuer, please reach out so we can resolve the issue directly. Chargebacks are expensive, slow, and impact both parties. Members who abuse the chargeback process may have their accounts suspended, their $TACK balance forfeited, and their limited-edition serials deactivated per the Terms of Service.

Refund questions and requests: support@sertifiedstackers.com.